1. Where do you deliver?
We delivers to all parts of the United Kingdom - England, Scotland, Wales, and Northern Ireland. At this time, we do not deliver to international destinations, BFPO addresses, or P.O. Boxes.
2. Do you offer free shipping?
Yes! We offer free standard delivery on all orders within the UK. There are no hidden fees or extra delivery charges added at checkout.
3. How long will it take to receive my order?
-
Order Cut-off Time: 4:00 P.M. GMT
-
Order Processing Time: 1-2 business days (Monday-Friday)
-
Transit time: 8-10 business days (Monday-Friday)
-
Total estimated delivery: 9-12 business days from the date of order (Monday-Friday)
4. How can I track my order?
Once your parcel is dispatched, you will receive a confirmation email containing your tracking details. You can monitor your delivery via our tracking page, though please allow 2 to 3 business days for the courier's system to update fully.
5. Can I change or cancel my order?
Yes. If you need to update your delivery address, modify your items, or cancel the order entirely, please contact us within 24-48 hours of purchase. Once your order enters processing or has been dispatched, we can no longer make adjustments.
6. What is your return policy?
Unused items can be returned within 30 days of delivery. To qualify for a return, the product must be in pristine condition, uninstalled, and secured in its original packaging with all manuals and accessories.
7. Are return shipments free?
If you receive a faulty, damaged, or incorrect item, we will cover the return costs and issue a full refund once verified. For change-of-mind returns, the customer is responsible for purchasing the return shipping label.
8. How long does it take to receive a refund?
Once your return is received and passes our inspection, approved refunds are credited back to your original payment method within 7 business days. Your bank or financial institution may require additional processing time to clear the funds.
9. Do you charge a restocking fee?
No. We never apply any restocking fees or hidden deductions to approved returns.
10. Which payment methods do you accept?
We accept a comprehensive range of secure payment options, including
- American Express (AMEX)
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
11. Is it safe to shop on your website?
Absolutely. Your privacy and security are our top priorities. Our checkout process is protected by industry-standard SSL encryption, and all transactions are handled by trusted third-party payment gateways. We never store your full payment details.
12. Do your products require professional installation?
While many of our home decor pieces are ready to display, some items, such as heavy wall-mounted fixtures, may require secure installation. We recommend reviewing product specifications and consulting a qualified tradesperson if needed.
13. What if I receive a damaged or incorrect item?
Please inspect your parcel upon arrival and contact us immediately at support@vellurahome.co.uk with your order number and clear photos of the issue. We will work swiftly to arrange a free replacement or a full refund.
14. How can I contact Vellurahome?
We are always here to assist you.
Business Name: Vellurahome
Email: support@vellurahome.co.uk
Phone: +447446364721
Customer Service Hours:
Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday: 10:00 a.m. – 4:00 p.m. (GMT - London)
Sunday: Closed
We aim to respond to all messages within 24 hours.
15. Do you have a physical store?
No, Vellurahome operates exclusively as an online business. This allows us to offer our curated contemporary decor directly to customers across the UK through a convenient and secure digital shopping experience.
