Terms of service
Last Updated: 18 July 2026
1. Introduction & Acceptance of Terms
This document establishes the Terms of Service (“Terms”) that regulate your access to and interaction with the website managed by Vellurahome, a trading name of Collekta LTD, a registered limited company in the United Kingdom (“Company”, “we”, “us”, or “our”). By visiting our digital storefront and utilizing our services, you acknowledge and agree to comply with these Terms, alongside our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not consent to these conditions, you must refrain from using our website.
2. Eligibility to Use Our Website
To access and purchase from our store, you must be 18 years of age or older, or be browsing under the direct supervision of a legal guardian. By finalizing a transaction on our site, you verify that all personal and payment details provided are truthful, accurate, and current.
3. Online Store Only
Vellurahome operates strictly as an e-commerce business. We do not maintain a physical brick-and-mortar retail location or showroom for public visits.
4. Products & Product Information
We strive to present our contemporary home decor collections as accurately as possible. However, due to variations in monitor displays, we cannot guarantee that the colors or textures you see on your screen will perfectly match the physical item. We hold the right to modify product descriptions, update specifications, or discontinue items without prior notice.
5. Pricing & Payments
All product prices are listed in British Pounds (GBP) unless otherwise indicated. Full payment is required at the time of checkout via the secure payment gateways integrated into our platform. We retain the right to cancel any order if a clear pricing error or technical malfunction has occurred on the website.
6. Order Acceptance & Cancellation
The submission of an order does not constitute a legally binding contract until we have accepted and processed it. We reserve the right to decline or void any order for valid reasons, such as suspected fraudulent activity, insufficient stock, or payment verification failures. You may request an order cancellation provided the item has not yet entered our fulfillment and dispatch process.
7. Shipping & Delivery
All dispatches are handled in accordance with our Shipping Policy. While we provide estimated transit times, these are guidelines and not absolute guarantees, as deliveries can occasionally be impacted by courier delays or unforeseen logistical issues.
8. Returns & Refunds
All requests for item returns and financial reimbursements are subject to the guidelines laid out in our Return & Refund Policy. We strongly encourage you to read this policy thoroughly prior to completing your purchase.
9. Intellectual Property
Every piece of content found on this website—including but not limited to branding, logos, imagery, text, and site design—is the exclusive property of Vellurahome or its licensed partners. You are strictly prohibited from copying, distributing, or reproducing our intellectual property without our explicit written consent.
10. User Accounts
Should you choose to register a customer account with us, you bear full responsibility for maintaining the security of your login credentials. You are liable for any and all activities that occur under your active account profile.
11. Acceptable Use
By accessing this website, you agree to engage with it lawfully. You must not attempt to disrupt our site’s functionality, distribute malicious software, breach our security protocols, or violate any applicable regional or international laws.
12. Third-Party Links & Services
Our storefront may feature external links directing you to third-party platforms. We do not endorse, control, or assume liability for the content, privacy practices, or operational standards of these external websites.
13. Disclaimer of Warranties
Our website and all associated products are provided strictly on an 'as is' and 'as available' basis, to the maximum extent permitted by applicable law. We do not extend any implicit or explicit warranties beyond what is legally mandated or directly stated in our product descriptions.
14. Limitation of Liability
To the fullest extent permitted by UK law, Vellurahome and Collekta LTD shall not be held liable for any indirect, consequential, incidental, or special damages that result from the use of our website or the purchase of our products.
15. Indemnification
You agree to shield, indemnify, and hold Vellurahome harmless against any legal claims, financial losses, damages, or expenses that arise directly from your violation of these Terms or your misuse of our digital storefront.
16. Privacy
Your interaction with our website is also protected and governed by our Privacy Policy, which thoroughly outlines our procedures for collecting, securing, and processing your personal data.
17. Force Majeure
We accept no liability for any failure to perform our obligations if such failure is caused by extraordinary events outside of our reasonable control. This includes, but is not limited to, extreme weather, postal strikes, government interventions, or severe network outages.
18. Governing Law
These Terms are established and interpreted under the laws of the United Kingdom. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes to These Terms
We reserve the ongoing right to amend or update these Terms of Service. Any modifications will be published directly on this page, and your continued use of the website following these updates signifies your acceptance of the revised conditions.
For more information: If you have any further questions about your delivery or need assistance, Visit our Frequently Asked Questions page or contact Customer Support.
Contact Information
Business Name: Vellurahome
Email: support@vellurahome.co.uk
Phone: +447446364721
Registered Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Customer Service Hours:
Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday: 10:00 a.m. – 4:00 p.m. (GMT - London)
Sunday: Closed
We aim to respond to all messages within 24 hours.