Privacy policy

Last Updated: 18 July 2026

At Vellurahome, safeguarding your personal data is a top priority. This Privacy Policy details the types of information we gather, how we utilize it, and the rights you hold regarding your personal details when browsing our storefront or completing a transaction.

By accessing and using our website, you consent to the data practices outlined in this document.

1. Who We Are

Vellurahome is a British independent online retailer dedicated to providing contemporary home decor and functional interior elements to customers across the United Kingdom. We operate entirely online and are dedicated to ensuring a safe, transparent, and seamless shopping journey for our clientele.

For the context of this Privacy Policy, "Vellurahome," "we," "us," and "our" denote the commercial entity responsible for the collection and processing of your personal data.

Registered Company Name: Collekta LTD

Business Name: Vellurahome

Registered Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Email: support@vellurahome.co.uk

Phone No: +447446364721

If you have inquiries concerning this Privacy Policy or our data handling practices, please reach out to us using the contact details provided above.

2. Information We Collect

During your visit to our website or when you complete a purchase, we may gather the following categories of information:

Full name
Contact email address
Telephone number
Billing and delivery addresses
Payment details (handled securely via our encrypted payment gateways)
Purchase and order history
IP address
Browser type and device specifications
Data gathered via cookies and tracking technologies

3. How We Use Your Information

We process your personal data to:

Execute and deliver your orders
Deliver prompt customer service and support
Dispatch order confirmations, invoices, and delivery updates
Address your enquiries and fulfill requests
Enhance our website functionality and user experience
Identify and mitigate fraudulent or unauthorized actions
Fulfill our legal and regulatory obligations

We maintain a strict policy of never selling your personal data to third parties.

4. Payment Information

All financial transactions conducted on our storefront are managed by secure, compliant third-party payment processors. Vellurahome does not store or retain your complete credit card or debit card numbers on our own servers.

5. Cookies and Similar Technologies

Our site utilizes cookies and related tracking tools to streamline your browsing experience, recall your settings, monitor website traffic patterns, and assist with our marketing efforts. You retain the ability to control or disable cookies via your internet browser settings. Please be aware that disabling cookies may limit the functionality of certain website features.

6. Sharing Your Information

We only distribute your information to external parties when it is strictly necessary to run our business operations. This includes sharing data with:

Shopify (our e-commerce hosting platform)
Secure payment gateways
Postal and courier services
Order fulfillment networks
Website analytics providers
Marketing and communication platforms
Government or regulatory bodies, only when legally compelled

We ensure that these third parties only receive the specific information required to perform their designated services.

7. Marketing Communications

If you choose to Subscribe our marketing communications, we may periodically send you emails regarding new contemporary decor arrivals, exclusive promotions, and store updates. You reserve the right to withdraw your consent at any time by clicking the "Unsubscribe" link located at the bottom of our marketing emails or by contacting our support team directly.

8. Data Security

We implement robust administrative, technical, and physical safeguards designed to shield your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that while we strive to protect your data, no method of digital transmission or electronic storage is entirely foolproof or 100% secure.

9. Data Retention

We will hold your personal information only for the duration necessary to:

Process and fulfill your purchases
Provide ongoing customer assistance
Comply with mandatory legal, tax, and accounting retention laws
Address and resolve disputes
Uphold our Terms of Service

Once your data is no longer required for these purposes, it will be permanently deleted or securely anonymized.

10. Your Privacy Rights

Depending on your jurisdiction and applicable UK data protection laws (such as the UK GDPR), you may hold the right to:

Request a copy of the personal data we hold about you
Request corrections to any inaccurate or incomplete data
Request the erasure of your personal information
Withdraw previously given consent for data processing
Object to specific forms of data processing (such as direct marketing)

To exercise any of these rights, please contact us at support@vellurahome.co.uk.

11. Children's Privacy

Our digital storefront is not designed for, nor directed at, individuals under the age of 13. We do not intentionally collect personal data from children. If we discover that we have inadvertently collected data from a child under the age of 13, we will take immediate steps to purge that information from our databases.

12. Third-Party Websites

Our storefront may feature external links to third-party websites. We hold no responsibility for the privacy standards, policies, or content of these external domains. We strongly recommend reviewing the individual privacy policies of any third-party site before submitting your personal information.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to align with updates in our operational practices, new features, or changing legal requirements. Any amendments will be published directly on this page, and the "Last Updated" date at the top of the document will be revised accordingly.

For more information: If you have any further questions about your delivery or need assistance, Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information