Shipping policy

This Shipping Policy applies to all purchases made within the United Kingdom. It is created to offer complete transparency regarding our delivery methods, processing times, and overall shipping procedures. By purchasing from our store, you consent to the conditions detailed below.

1. Shipping Coverage

We currently provide shipping services exclusively within the United Kingdom. At present, we are unable to fulfill orders to:

  • P.O. Boxes
  • BFPO (British Forces Post Office) addresses
  • International locations outside of the UK

2. Shipping Costs

We are pleased to offer free standard delivery on all orders shipped within our UK coverage area. You will not encounter any surprise fees or additional shipping costs during the checkout process.

3. Order Processing and Delivery Timeframes

  • Order Processing Time: 1–2 business days (Monday–Friday)
  • Transit Time: 5–7 business days (Monday–Friday)
  • Estimated Delivery Time: 6–9 business days from the date of purchase.

Orders submitted after standard business hours, over the weekend, or on UK public holidays will begin processing on the following business day. Please keep in mind that these timeframes are estimates and may be subject to minor fluctuations during peak seasons or due to carrier constraints.

4. Delivery Partners

We work with trusted UK couriers to ensure fast and secure delivery, including:

  • Royal Mailm
  • DHL
  • Evri (Hermes)

5. Tracking Your Order

As soon as your items are dispatched, we will send a shipping confirmation email that includes your unique tracking details. You can monitor your delivery's progress by using:

  • Your email address and order number on our tracking page, or
  • The direct tracking number supplied in your confirmation email.

Please allow 2 to 3 business days for the tracking network to update after your order is dispatched. If your tracking details remain inactive beyond this period, please reach out to us at support@vellurahome.co.uk for assistance.

6. Delivery Delays

While we make every effort to ensure your order arrives within the 6–9 business day window, unforeseen disruptions can occasionally happen. These may be caused by adverse weather conditions, high postal volumes, public holidays, or routing issues. If your parcel has not arrived by the expected date, please contact support@vellurahome.co.uk so we can investigate the matter on your behalf.

7. Delivery Issues

Should your package go missing in transit, arrive with transit damage, or encounter any other delivery complications, please contact us immediately with your order reference number. We will liaise directly with the courier to resolve the situation promptly and reach a suitable resolution for you.

8. Order or Address Modifications

If you require changes to your delivery address, wish to adjust your items, or need to cancel the purchase entirely, you must notify us within 24 hours of placing the order. Once the order has moved into the processing or dispatch phase, we cannot guarantee cancellations or modifications. To request an adjustment, email: support@vellurahome.co.uk.

9. Packaging

We take great care in packing your items to ensure they endure transit safely and arrive in pristine condition. If you receive an item with damaged packaging that has affected the product inside, please contact our support team without delay.

10. Updates to This Policy

We reserve the right to amend this Shipping Policy periodically to reflect changes in our logistics or business operations. We advise checking this page occasionally to stay informed of our current shipping procedures.

For more information: If you have any further questions about your delivery or need assistance, Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information

Business Name: Vellurahome

Email: support@vellurahome.co.uk

Phone: +447446364721

Registered Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Customer Service Hours:

Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday: 10:00 a.m. – 4:00 p.m. (GMT - London)
Sunday: Closed

We aim to respond to all messages within 24 hours.