Billing Terms and Conditions

This Billing Terms and Conditions policy details the payment procedures for Vellurahome, designed to guarantee a secure, straightforward, and transparent checkout experience for our customers.

1. Accepted Payment Methods

To ensure a seamless checkout, we accept a variety of fully encrypted payment options. These include:

American Express (AMEX)
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
PayPal
Shop Pay
UnionPay
Visa

All transactions on our storefront are processed exclusively in British Pounds (GBP).

2. Payment Processing

Full payment is required at the moment you finalize your purchase. We do not begin processing, packing, or dispatching your items until the transaction has successfully cleared. Should a payment fail, be flagged, or be declined by your financial institution, the order will not be confirmed or fulfilled.

3. Pricing and Currency

Every item listed on our website is priced in British Pounds (£). While we reserve the right to adjust our product pricing at any time without prior warning, the price displayed at the final checkout stage is the exact, final amount you will be billed. As outlined in our Shipping Policy, we provide free standard delivery across the United Kingdom, meaning there are absolutely no hidden fees or surprise shipping charges added at checkout.

4. Payment Security

Your financial privacy and security are paramount. All transactions are routed through industry-standard SSL encryption and highly regulated, trusted third-party payment processors. Vellurahome does not capture, store, or have direct access to your complete debit or credit card details on our internal databases.

5. Refunds and Payment Disputes

Any refunds will be processed strictly in accordance with our Return & Refund Policy and will automatically be credited back to the original payment method used to place the order.

If you encounter a billing discrepancy, an unexpected charge, or an issue with your order, we respectfully ask that you reach out to our team at support@vellurahome.co.uk before initiating a formal chargeback dispute with your bank or credit card provider. We are highly responsive and will work to swiftly resolve the matter for you directly.

6. Fraud Prevention Measures

To protect our customers and our business network, we reserve the right to temporarily pause, investigate, or completely cancel any transaction that our system flags as potentially fraudulent or unauthorized. If your order triggers a security review by our payment provider, our support team may contact you to request additional verification before the order can proceed to fulfillment

For more information: If you have any further questions about your delivery or need assistance, Visit our Frequently Asked Questions page or contact Customer Support.